Legal Disclosures & Policies

1.1 Information We Collect

InnovativeWebBuilders collects personal data solely when you voluntarily submit it through our contact forms, email correspondence, or project inquiry processes. The types of data collected include:

• • Full name and email address
• • Phone number and company name
• • Project descriptions and technical requirements
• • Billing information (processed via Stripe; we do not store card details)

1.2 Purpose of Data Processing

Your personal data is processed exclusively for the following purposes:

• • Responding to your project inquiries and providing technical proposals
• • Executing agreed-upon development contracts and delivering services
• • Sending invoices and managing billing records for statutory tax compliance
• • Communicating project updates, milestones, and deliverable notifications

1.3 Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described above or as required by Spanish and EU tax regulations (typically 5 years for financial records). Project-related data is retained for 12 months after the final invoice unless the client requests earlier deletion.

1.4 Your Rights (GDPR)

Under Regulation (EU) 2016/679, you have the right to:

• • Access the personal data we hold about you
• • Request correction of inaccurate data
• • Request deletion of your data ("right to be forgotten")
• • Object to or restrict the processing of your data
• • Lodge a complaint with the Spanish Data Protection Agency (AEPD)

To exercise any of these rights, contact us at [email protected].

1.5 Data Security

All personal data is transmitted over encrypted HTTPS connections and stored on EU-based servers. We implement industry-standard access controls, regular security audits, and automated backup procedures to protect your information against unauthorized access, loss, or alteration.

1.6 Third-Party Services

We use the following third-party processors:

• • Stripe — payment processing (Stripe Privacy Policy applies)
• • Google Maps — embedded map on contact page (Google Privacy Policy applies)
• • Google Fonts — typography delivery (no personal data stored by us)

We do not sell, rent, or share your personal data with any other third parties for marketing purposes.

2.1 Scope of Services

InnovativeWebBuilders provides backend web development services including architecture design, API development, real-time application engineering, database optimization, and DevOps configuration. All services are delivered as described in individually executed Statements of Work (SOW) agreed upon by both parties before work begins.

2.2 Quotations & Pricing

All prices listed on our website are baseline starting prices in USD and may vary depending on project complexity, scope, and timeline requirements. Final pricing is confirmed only upon written acceptance of a formal quotation. Quotations are valid for 30 calendar days from the date of issuance.

2.3 Payment Terms

Projects are invoiced according to the following schedule unless otherwise specified in the SOW:

• • 50% upfront deposit upon SOW signing
• • 25% upon delivery of milestone deliverables
• • 25% final payment upon project completion and handover

Payment is due within 14 calendar days of invoice date. Late payments may incur a 1.5% monthly interest charge. All payments are processed through Stripe.

2.4 Intellectual Property

Upon complete payment of all agreed invoices, InnovativeWebBuilders assigns all worldwide intellectual property rights — including source code, design assets, documentation, and custom configurations — to the Client. InnovativeWebBuilders retains the right to reference the project in portfolio materials unless the Client objects in writing.

2.5 Project Timeline & Delays

Estimated delivery timelines are provided in good faith and begin upon receipt of the upfront deposit and all required client materials. Delays caused by the Client (e.g., late feedback, missing assets) will extend the timeline proportionally. InnovativeWebBuilders will communicate any delays promptly and propose revised timelines.

2.6 Limitation of Liability

InnovativeWebBuilders' total liability for any claim arising from our services shall not exceed the total amount paid by the Client under the relevant SOW. We are not liable for indirect, incidental, or consequential damages, including loss of revenue, data, or business opportunities.

2.7 Governing Law

These Terms of Service are governed by the laws of the Kingdom of Spain. Any disputes arising from or related to our services shall be submitted to the competent courts of Málaga, Spain.

3.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and improve your browsing experience.

3.2 Cookies We Use

InnovativeWebBuilders uses only essential, functional cookies:

• • cookie_accepted — Stores your cookie consent preference (localStorage). Expires after 365 days.

We do not use analytics cookies, advertising cookies, tracking pixels, or any third-party marketing cookies on this website.

3.3 Third-Party Cookies

Third-party services embedded on our site (Google Maps on the Contact page, Google Fonts for typography) may set their own cookies according to their respective privacy policies. We do not control these cookies. Please refer to Google's privacy policy for details on their cookie usage.

3.4 Managing Cookies

You can manage or delete cookies through your browser settings. Disabling our essential cookie (cookie_accepted) will cause the consent banner to reappear on each visit. You may also clear your browser's localStorage to reset your cookie preference.

3.5 Updates to This Policy

This Cookie Policy may be updated from time to time. Any changes will be reflected on this page with an updated revision date.

4.1 Upfront Deposit

The 50% upfront deposit is non-refundable once work has commenced. This deposit covers initial architecture planning, project setup, and resource allocation. If you cancel before work begins (within 48 hours of SOW signing), a full refund of the deposit will be issued within 5 business days.

4.2 Milestone Payments

Milestone payments are non-refundable once the corresponding deliverables have been delivered and accepted. If deliverables do not meet the specifications defined in the SOW, InnovativeWebBuilders will make reasonable efforts to correct the issue at no additional cost within 30 days of notification.

4.3 Dissatisfaction & Disputes

If you are dissatisfied with the completed work, you must notify us in writing within 14 calendar days of final delivery. We will review your concerns and propose a resolution, which may include revisions, partial refunds, or mediation. Disputes that cannot be resolved amicably shall be submitted to the courts of Málaga, Spain.

4.4 Subscription / Retainer Services

Monthly retainer services (e.g., maintenance plans) may be cancelled with 30 days' written notice. No refund is issued for the current billing period. Active work in progress will be completed and delivered before the cancellation takes effect.

4.5 How to Request a Refund

To request a refund, email us at [email protected] with your project reference number, a description of the issue, and supporting evidence. We will acknowledge receipt within 2 business days and provide a resolution within 10 business days.